There’s an old saying that goes “the customer is always right.” Unfortunately, it seems to have drifted quite a long way from its original context. Apparently it used to imply that if the customer said they preferred this thing over that thing, you should not try to argue with them, just sell them what they want.
But somehow, over time, the mantra warped into “As a customer, anything I say is correct no matter how stupid it may be.” Retail workers hate this phrase.
To demonstrate exactly why, here are 12 stories from retail employees about the dumbest things customers thought they were “right” to try to return.
12. Dry off
You’re the worst character ever, Towely.
11. Night of the living dead
Come on, take it, maybe it’ll grow on ya.
10. Caught empty-handed
Is this the plot to the new Ocean’s 11?
9. Days gone by
There are better ways to get rid of that, friend.
8. Show off
In related news, I’d like to return all my small pants that *I* no longer fit into.
7. Positive feedback
That is very much not how this works.
6. Location, location, location
This is what happens when you’re proven wrong but are too stubborn to admit it.
You tried your best and that’s what matters.
4. Ghost of Christmas Future
I would watch the hell out of this court case, though.
3. The tooth hurts
This isn’t just dumb. This is dumb beyond science itself.
2. I saw that
It didn’t take much to cut through his nonsense.
1. A big stink
The manager is also going to think you’re dumb, ma’am.
So clearly, the customer is not always right. In fact, their ratio of incorrect to correct is likely staggering. Say a prayer today for all the retail workers who have to deal with them. They’re the real heroes.
What was the worst experience you’ve ever had with a customer?
Tell us about it in the comments.